Help

Calculate Shipping
Tokenz provides you the facility to know the approximate shipping charges to the destination country. The exact amount of shipping due will be specifying when final payment is occurred. Before payment procedure, a bill is generated that specifies the actual amount and shipping charges separately.

Payment Options
You can pay with your Credit Cards, Debit Cards/Net Banking. Currently Tokenz accepts Credit cards (all Indian and International):

Master
Visa
Diners Club

Besides we accept various Debit Cards/Net Banking facility options like:

Citibank Bank Account Online
ICICI Bank Infinity Net-Banking
Citibank Suvidha Online
HDFC Net-Banking
UTI Bank iConnect Net-Banking
Citibank NRI Rupee Checking A/C

Note: Near future we are planning to provide other banking facility.

Tokenz accepts your Credit Card details through the SSL protocol. Secure Sockets Layer (SSL) allows software to communicate with Web servers in a secure, encrypted manner. This guarantees that your information is inaccessible to any third party and complete data confidentiality maintained. So all transactions are secured, powered by SSL encryption.

Feedback/Complaints
Tokenz is a well-established brand in online gifting for last 9 years. Our main objective is to serve the best services & maintain the security, reliability & confidentiality. We provide you the highest quality of gifts that feel great pleasure to both sender and receiver. If you have any comments, complaints regarding the service, quality of gift etc, let us aware with the same on

. We will be highly gratified with your warm thoughts & ideas that can improve our efficiency and effectiveness.

Query About Your Order
At Tokenz we ensure to solve your questions regarding your order. Its our primary objective to aware you with the latest regarding your placed order. We always keep in touch with you during the different stages of ordering and shipping process. Below, there are accurate answer of your query concerned with your order:

Order confirmation to me
When you place the order, Tokenz will send you e-mail confirming each order registered with us. So e-mail id should be valid. E-mail also indicates your order number that can be used later for checking the status.
Actual delivery time for an order
Tokenz provides you the facility to deliver your order on a particular date. While placing your order online, You can simply select the date on which you want to deliver the gift. We will deliver your gift on the specified date provided it gives us a minimum of six working days after securing your payment. It is actually happened in two steps, Tokenz deliver the product to Courier Company and Courier Company deliver the products to the destinations. So as shipping time is concerned, it means the time to deliver the products to Courier Company that is normally 1-3 working days. In this you should add the transportation time taken by Courier Company which is again 1-3 days depending upon the destination. Please be clear that no shipment is possible from Tokenz on Sundays or any other public holidays due to the unavailability of our fulfillment partners.
Shipping Charges
Shipping within India is absolutely free of cost. Shipping outside India varies on the locations where the gift has to be delivered. In the case of multiple volumes of a single item, each volume will be counted as one unit for calculation of the shipping charges. It is to be very clear the shipping charges are dependent on the volume-weight of the product as well as the destination country where it has to be shipped. Tokenz is committed to serve the best quality of products in any part of the world.
Shipment Mode
All the gifts are packaged at Tokenz and handed over to our fulfillment partners for final delivery.
Delivery Location
Tokenz delivers gifts both inside and outside India. We provide the delivery services almost everywhere in the world.

Using Tokenz Services
Tokenz is a secured shopping site, which provides a platform for gifting and shopping of utilitarian and decorative Indian craft items and exclusive Indian products. Send tokens of love and admiration to your dear ones. Tokenz is committed to provide the user-friendly navigation for the support of its users. You can select any product from the wide variety of the products available on Tokenz. You may click on the links below provided for step by step processes.

Sending Gifts From Tokenz
Tokenz a well-established brand name in the online shopping trade provides a platform for gifting and shopping of utilitarian and decorative Indian craft items and exclusive Indian products & fresh flowers. Tokenz is a secure shopping site, which provides the full security and reliability to its customers.

How To Search Gift Items
Tokenz provides you to search your desired gift items by specifying the item name. When you type your item name in the 'Search Gifts' text box and click on 'Search' button, all the items match with the keyword are displayed on Tokenz, from where you can buy your gift.

How To Create User Account
If you are a new user, you have to create your account first so that you can be registered with Tokenz. For creating your account, you have to fill your email address, password, confirm password and click on 'Sign Up' button. A form is displayed which asks you about your personal, billing address information. Submit all the information carefully. Tokenz is a secured shopping site so what information you share with us will be kept safe and secure and is necessary for communication purpose in future.

Order Placing On Tokenz
Tokenz is a secured shopping site. You can select the gift/s of your choice, just click on 'Buy Now' button. When you click on this button, it is added in your shopping cart. You can add many more products in your shopping cart. Press 'Check Out' button for the billing, delivery addresses and payment procedures.

Payment Options Available
You can pay with your Credit Cards, Debit Cards/Net Banking. Currently Tokenz accept Credit Cards (all Indian and International)
1. Master
2. Visa
3. Diners Club

Besides we accept various Debit Cards/Net Banking facility options like

1. Citibank Bank Account Online
2. ICICI Bank Infinity Net-Banking
3. Citibank Suvidha Online
4. HDFC Net-Banking
5. UTI Bank iConnect Net-Banking
6. Citibank NRI Rupee Checking A/C

How To Track Order Status
On Tokenz you can track your order to know the current status. You can track your order by logging in to 'My Account' and click on 'Order History' option. All the orders placed on Tokenz have to follow a systematic procedure as Processing, Processed before it finally enters to the 'Shipped' state:

a) Processing: First stage which is the default status for your order and it comes as soon as order is placed.
b) Processed: Your order/payment has been approved by our payment gateway. We are ready with the product to deliver it as per your specifications.
c) Shipped: Means that your order has been successfully shipped from our end.
d) Cancelled: Means that your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

Canceling an Order
You can cancel your orders until those have not entered in the shipping process. You can cancel your orders till they are in the processing mode. If an order entered in processed mode then you can not cancel it. To cancel an order, you have to login in your account, just click on My Account link in the top right of any page on the site. My Account page will be open which shows the current status of your order, where you can click on the Track Your Pending Orders link to view all the orders that have not yet been fulfilled. You can then click on the Order Number that you want to cancel and then finally click on the Cancel Your Order link available for that order.

Update My Profile
You can update your e-mail address, personal information, billing address by 'My Profile' link.

Chang your Login Password
You can change your login password by 'Change Password' link.

Previous Purchased History
You can get the previous Purchased history of your orders.

Personalized Address Book
In 'My Account' option, you can click on 'My Address Book' where you can store up-to 25 contacts and addresses for shipping.

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